日本

採用情報

Field Applications Specialist

Req No.
2019-3103
Job Locations
FR
Department
Technical Support

More information about this job

Field Applications Specialist

 

 

As a Field Applications Scientist covering Italy, Spain and emerging markets, you will provide remote and on-site customer training and applications support, facilitate instrument sales by conducting technical seminars and product demonstrations, and manage customer sites with the goal of maximizing use of the Fluidigm CyTOF® Mass Cytometry platform in the field.  If you enjoy bringing new technologies to market, embrace challenge, and work well in a flexible and multidisciplinary environment, then this position may be for you.

 

ESSENTIAL DUTIES:

  • Conduct on-site and in-house customer training courses.
  • Provide phone-, email-, and in-person customer applications support, including troubleshooting issues related to user technical skill, instrument operation, experimental design, and data analysis.
  • Assist in the creation and review of technical materials (manuals, application notes, presentations).
  • Provide technical sales support by conducting applications-based seminars and product demonstrations.
  • Manage proof-of-principle experiments for potential customers evaluating or writing grant applications for purchase of the CyTOF.
  • Conduct new product evaluation/testing with R&D and beta test sites.
  • Provide constructive personal and customer feedback to R&D team.
  • Create and maintain support information in the company enterprise database.
  • Communicate project status, issues to management, users and staff.

 

EDUCATION AND EXPERIENCE:

  • M.S. in life sciences is required.  Ph.D. and strong immunology background preferred.
  • 3-5 years of hands-on experience in biochemistry, molecular biology, or cell biology lab is required.
  • Previous experience in field applications support is desired.
  • Skilled in troubleshooting software, instrumentation, applications, and analysis of flow cytometry and/or mass spectrometry platforms.
  • High level bioinformatics skills are highly desirable.
  • Proficient in Word, Excel, Powerpoint.
  • Able to travel at least 60% of the time.
  • Excellent organizational skills and technical writing ability.
  • Strong communication skills and experience delivering scientific presentations.
  • Commitment to customer service.
  • Independent thinker with excellent problem solving and interpersonal skills.
  • Collaborative attitude Fluidigm within and outside own discipline.